Contact Us
Unofficial guideThis is an independent third-party booking guide. It is not the official China Railway 12306 website and is not affiliated with or endorsed by China Railway or 12306. For bookings, registration, refunds and changes please use the official site 12306.cn or the official Railway 12306 app.
We're Here to Help
If you have any questions about booking China train tickets or need help using our website, please don't hesitate to contact us.
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Service Hours
Monday - Friday 9:00 AM - 6:00 PM (Beijing Time)
Hours may vary during holidays
FAQ
π¬ Is this the official 12306 website?
No. We are an independent booking guide website that helps users understand and use the official 12306 system.
π¬ Do you provide ticket booking services?
We provide booking guides and links to partner platforms where you can complete your purchase.
π¬ How do I handle refunds?
Refunds must be processed on the original booking platform. If you booked through our partner platform, please contact their customer service.