Contact Us
We're Here to Help
If you have any questions about booking China train tickets or need help using our website, please don't hesitate to contact us.
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Service Hours
Monday - Friday 9:00 AM - 6:00 PM (Beijing Time)
Hours may vary during holidays
FAQ
π¬ Is this the official 12306 website?
No. We are an independent booking guide website that helps users understand and use the official 12306 system.
π¬ Do you provide ticket booking services?
We provide booking guides and links to partner platforms where you can complete your purchase.
π¬ How do I handle refunds?
Refunds must be processed on the original booking platform. If you booked through our partner platform, please contact their customer service.